Cancellation policy

Some Mood Espresso products may be available through subscriptions, pre-orders, or try-before-you-buy offers. This policy explains how you can change or cancel these purchases.

1. Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the products, duration, and delivery frequency selected during checkout.

Your payment method will be processed securely by our authorised payment provider. You will be charged for each scheduled delivery unless you choose an available prepaid subscription option.

Subscription prices, delivery charges, billing frequency, and renewal terms will be displayed before you complete your purchase.

Automatic Renewals

Some subscriptions may renew automatically at the end of the selected subscription period. You can cancel automatic renewal before the next scheduled billing date.

Changing or Cancelling a Subscription

You may manage your subscription by:

• Using the subscription management link in your confirmation email
• Accessing your customer account on our website
• Contacting the Mood Espresso customer service team

You may request to:

• Change your selected products
• Change your delivery frequency
• Update your delivery address
• Update your payment method
• Pause upcoming deliveries
• Skip an upcoming delivery
• Cancel your subscription

Changes or cancellations must be completed before the next order is processed. Orders that have already been processed or dispatched cannot be cancelled.

Cancelling a subscription will stop future renewals and charges. It will not automatically cancel or refund an order that has already been processed.

2. Pre-Orders

A pre-order allows you to purchase a product that is currently out of stock or expected to become available at a future date.

Depending on the offer, we may collect the full payment, a partial deposit, or no payment when you place the pre-order. Any remaining balance will be charged before the order is fulfilled.

The expected availability or dispatch date will be displayed on the product page or communicated after purchase. These dates are estimates and may change due to supplier, production, or logistics delays.

Cancelling a Pre-Order

You may cancel a pre-order before it has been processed or fulfilled by contacting our customer service team.

Any eligible prepaid amount will be refunded to the original payment method.

A pre-order that has already been processed or dispatched cannot be cancelled. You may request a return after delivery according to our Return and Refund Policy.

3. Try Before You Buy

Try-before-you-buy options may be available for selected eligible products. The applicable trial period and conditions will be displayed before you complete your order.

When you place a try-before-you-buy order, your payment method may be authorised before the product is dispatched.

You must decide whether to keep or return the product within the stated trial period.

• If you keep the product, your payment method will be charged for the full amount.
• If you return the product within the trial period, it must meet the stated return conditions.
• If the product is not returned within the trial period, your payment method will be charged automatically.

Returned products must be unused, complete, and in their original packaging, with all labels, accessories, and invoices included.

4. Returns and Refunds

Returns, replacements, and refunds for subscription, pre-order, and try-before-you-buy purchases are subject to our Return and Refund Policy.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to credit the amount.

5. Contact Us

For subscription changes, cancellations, pre-orders, or purchase option enquiries:

Email: cs@moodespresso.com
Phone or WhatsApp: +971 52 701 6501