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Delivery of Products Sold through using this Website - Mood Espresso provides shipping on orders made through ‘The Website’ subject to a condition of the delivery location being within normal city limits within the UAE. Unless otherwise mentioned, as per the company's policy, the shipping charges are to be borne and paid by the by the purchaser in addition to the product price.
Our Processing time for the orders is one working day and the items will be delivered in 1-3 working days.
The Company through its delivery partners may cancel the order if the delivery location is not normally serviceable by our delivery partners. In such cases, the order will be deemed to be null and void ab initio and Mood Espresso, will not be responsible for the non-delivery of the product. Depending on the mode of payment, if a payment has been already received from the customer - we will refund the amount, as a cheque or through reversing the charges on the card/bank account - if the location listed is not serviceable. Such a reversal may include cancellation charges.
In case the customer orders multiple products in one transaction, Mood Espresso would make every effort to ship them together. However, this may not be always possible due to some product availability and/or logistics related issues. In such case, Mood Espresso may ship the order in parts - separately to the delivery addresses that you have mentioned while making the order.
Return of Damaged Goods - Before accepting shipment of any product, the customer who made the order is requested to ensure that the product's packaging or the product in itself is not damaged or tampered and that it matches the order that was made on the Website.
In the event, you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the nearest Mood Espresso customer service department via email at firstname.lastname@example.org by quoting the order number and order details.
Please notify online customer service and deliver the product at the nearest Mood Espresso Retail outlet along with the receipt of a damaged/ defective product/service within 48-hours of delivery. If you are unable to do so within 48-hours, Mood Espresso shall not be held liable for the failure to replace the order;
Products should be unused; and should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices etc.;
The returned products are subject to verification and checks by Mood Espresso in order to determine the legitimacy of the complaint/ return. In the event the return of a product is duly accepted by Mood Espresso, the value of such product, as originally paid by the purchaser during acceptance of delivery of the product or otherwise, will be refunded. Mode of the refund will be done at the discretion of Mood Espresso and could be processed via cheque or through reversal of charges on the card - at the management deems suitable.
Mood Espresso does not arrange for collection of products from purchaser’s location. Mood Espresso customer service department may arrange collection of the products shipped at the nearest retail outlet – at its discretion, if the reasons stated are genuine and within the scope of exchange.
If the product was damaged on arrival- to the extent it is not usable, we try to get it replaced claiming through the genuine manufacturer’s warranty. (Conditions apply).