سياسة الخصوصية

Last updated: 10 August 2026

Mood Espresso LLC operates this website and online store. Our store is powered by Shopify, which helps us provide our products, checkout, payment, order management, and other online services.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, place an order, subscribe to marketing communications, or contact us.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services. We may collect the following categories of personal information:

• Contact information: Your name, email address, telephone number, billing address, and delivery address.
• Account information: Your username, password, account preferences, and saved information.
• Order information: Products viewed, added to your cart, purchased, returned, exchanged, or cancelled.
• Transaction information: Order value, payment status, transaction details, refunds, and payment confirmation.
• Payment information: Payment details processed securely by Shopify and our authorised payment providers. Mood Espresso does not directly store your complete credit or debit card details.
• Communication information: Messages, enquiries, feedback, reviews, complaints, and customer service requests.
• Device information: Your IP address, browser type, device type, operating system, network connection, and unique device identifiers.
• Website usage information: Pages visited, products viewed, referring website, browsing activity, and interactions with our website.
• Marketing preferences: Newsletter subscriptions, promotional preferences, and advertising consent.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us, submit a review, or subscribe to marketing communications.
• Automatically through cookies, pixels, analytics tools, and similar technologies when you use our website.
• From Shopify, payment providers, delivery partners, marketing platforms, and other service providers.
• From business partners or third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

• Process payments and complete your orders.
• Arrange deliveries, returns, exchanges, replacements, and refunds.
• Create, maintain, and manage your customer account.
• Send order confirmations, invoices, and delivery updates.
• Provide customer service and respond to enquiries.
• Remember your preferences and shopping cart.
• Improve our products, services, website, and customer experience.
• Personalise product recommendations and website content.
• Send promotional emails or messages when you have provided consent or where permitted by law.
• Measure marketing and advertising performance.
• Prevent fraud, misuse, and unauthorised transactions.
• Protect our website, customers, and business.
• Comply with legal, tax, accounting, regulatory, and law enforcement requirements.
• Enforce our Terms of Service and other policies.

4. Legal Basis for Processing

Where required by applicable law, we process your personal information based on one or more of the following:

• Your consent.
• The performance of a contract with you.
• Compliance with legal and regulatory obligations.
• Our legitimate business interests, provided these interests do not override your privacy rights.
• The prevention of fraud and protection of our legal rights.

5. How We Share Personal Information

We may share necessary personal information with the following parties:

• Shopify: To host and operate our online store, checkout, order processing, analytics, and related ecommerce services.
• Payment providers: To authorise and process payments, refunds, and payment verification.
• Delivery partners: To process, dispatch, track, and deliver your orders.
• Technology providers: To provide website hosting, security, data storage, analytics, and customer support services.
• Marketing partners: To deliver marketing communications and advertising where you have provided consent or where permitted by law.
• Professional advisers: Including accountants, auditors, insurers, and legal advisers.
• Government authorities: Where disclosure is required by law, regulation, court order, or lawful government request.
• Business successors: In connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We do not sell or rent your personal information.

6. Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information to provide website, checkout, payment, security, analytics, and ecommerce services.

Information submitted through our website may be shared with Shopify and its service providers. These providers may process information in countries outside the UAE.

To learn more about how Shopify processes personal information, visit the Shopify Consumer Privacy Policy .

You can manage certain Shopify privacy choices through the Shopify Privacy Portal .

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse website traffic, improve performance, prevent fraud, and provide relevant marketing.

Cookies used on our website may include:

• Essential cookies: Required for website security, checkout, account access, and shopping cart functions.
• Preference cookies: Used to remember your selections and website preferences.
• Analytics cookies: Used to understand website traffic and customer interactions.
• Advertising cookies: Used to measure campaigns and show relevant advertising where permitted.

You can manage non-essential cookies through our cookie banner or your browser settings. Disabling certain cookies may affect some website functions.

8. Marketing Communications

We may send promotional emails, messages, or offers when you have provided consent or where permitted by law.

You can unsubscribe at any time by selecting the unsubscribe link in our marketing emails or by contacting us.

You may continue to receive essential communications relating to your account, orders, payments, deliveries, or customer service requests.

9. Data Security

We use reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

No online system or electronic transmission method can guarantee complete security. Please avoid sending sensitive payment or account information through unsecured communication channels.

You are responsible for keeping your account password and login details confidential.

10. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders and provide requested services.
• Maintain customer accounts and business records.
• Process returns, refunds, warranties, and customer enquiries.
• Prevent fraud and maintain security.
• Resolve disputes and enforce agreements.
• Meet legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete or anonymise it.

11. International Data Transfers

Shopify and some of our service providers may store or process personal information outside the UAE.

Where international data transfers occur, we take reasonable steps to ensure that appropriate privacy, security, and contractual protections apply as required by applicable law.

12. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Withdraw previously provided consent.
• Request a copy or transfer of your information where applicable.
• Stop receiving promotional communications.

We may need to verify your identity before processing your request. Certain information may be retained where required by law or for legitimate business purposes.

We will not discriminate against you for exercising your applicable privacy rights.

13. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children without permission from a parent or legal guardian.

If you believe that a child has provided personal information to us, please contact us to request its deletion.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Mood Espresso is not responsible for the privacy, security, content, or practices of third-party websites. Please review their privacy policies before providing personal information.

15. Privacy Complaints

If you have a concern about how we collect or process your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable period. You may also have the right to contact the relevant data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices, or legal requirements.

The updated policy will be published on this page with a revised “Last updated” date.

17. Contact Us

For privacy questions, complaints, or requests to exercise your privacy rights, contact:

Mood Espresso LLC
Office 1008, Apricot Tower
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: online@moodespresso.com
Phone: +971 56 509 8153