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Last updated: 10 August 2026

These Terms of Service govern your access to and use of the Mood Espresso website and your purchase of consumable products, coffee machines, equipment, accessories, and related services from Mood Espresso LLC.

By visiting our website, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, you should not use the website.

Nothing in these terms limits any rights or remedies available to you under applicable UAE law.

1. Online Store Terms

You must be at least 18 years old or use this website with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

You must not use our products, website, or services for any illegal or unauthorised purpose.

2. Customer Accounts

You are responsible for maintaining the confidentiality of your account details and password.

You are responsible for activity conducted through your account. Contact us immediately if you suspect unauthorised access.

We may suspend or close accounts involved in fraud, abuse, unauthorised activity, or violations of these terms.

3. Product Categories

A. Consumable Products

Consumable products include coffee beans, ground coffee, capsules, powders, syrups, sauces, tea, chocolate, cups, cleaning products, and other food, beverage, or disposable products.

B. Coffee Machines and Equipment

Machines and equipment include coffee machines, grinders, milk frothers, water dispensers, brewing equipment, spare parts, accessories, and related technical products.

Different delivery, return, installation, maintenance, and warranty conditions may apply to consumable products and machines.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, availability, and prices.

A. Consumable Products

• Product packaging, labelling, colour, ingredients, origin, weight, or appearance may change without notice.
• You must review the product label, ingredients, allergens, storage instructions, preparation instructions, and expiry date before use.
• You are responsible for storing and using consumable products according to the instructions provided.
• Product images are provided for reference. Packaging received may differ from the website image without affecting the product itself.

B. Coffee Machines and Equipment

• Machine specifications, dimensions, capacity, power requirements, water requirements, accessories, and features may differ between models.
• You must review the product specifications and confirm suitability for your intended use before ordering.
• Machine images are provided for reference. Minor differences in colour, controls, accessories, or appearance may occur.
• Some machines require professional installation, commissioning, water filtration, drainage, or specific electrical connections.

We may update, discontinue, or limit the availability of any product without prior notice.

5. Prices, Taxes, and Payments

All prices are displayed in UAE dirhams unless stated otherwise.

The applicable VAT treatment, shipping charges, installation charges, discounts, and other fees will be displayed during checkout or confirmed before order acceptance.

Delivery, installation, commissioning, training, maintenance, or additional accessories may not be included in the machine price unless clearly stated.

Payments are processed through authorised third-party payment providers. Mood Espresso does not directly store complete credit or debit card details.

We may place an order on hold or cancel it if payment cannot be verified or authorised.

6. Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted when Mood Espresso confirms it or begins processing it.

We may reject, limit, place on hold, or cancel an order for the following reasons:

• Product unavailability
• Incorrect product, specification, or pricing information
• Payment verification failure
• Suspected fraud or unauthorised activity
• Delivery to a non-serviceable location
• Unsuitable or unsafe machine delivery or installation conditions
• Violation of these Terms of Service

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

7. Consumable Product Orders

Consumable product orders are subject to stock and batch availability.

Where a product has multiple packaging designs, production batches, or origins, the available version may be supplied if it matches the ordered product description.

Opened or used food and beverage products may have return restrictions for health and safety reasons. This does not affect your rights if a product was damaged, defective, expired, incomplete, incorrect, or contrary to its description when delivered.

8. Coffee Machine and Equipment Orders

Machine orders are subject to stock confirmation, technical suitability, delivery access, and installation requirements.

Before placing an order, you must confirm that the selected machine is suitable for your intended capacity, location, electrical supply, water supply, drainage, and operating environment.

Our team may contact you to confirm:

• The machine model and configuration
• Delivery access and unloading requirements
• Electrical, water, drainage, and filtration requirements
• Installation and commissioning requirements
• Training, accessories, and maintenance requirements

Special-order, customised, configured, or specifically sourced machines may require advance payment or a deposit. Applicable cancellation conditions will be communicated before the order is confirmed.

Ownership of a machine remains with Mood Espresso until full payment has been received, where permitted by applicable law.

9. Shipping and Delivery

Delivery areas, estimated delivery times, shipping charges, and delivery restrictions are explained in our Shipping Policy.

A. Consumable Products

Consumable products are normally delivered through Mood Espresso or an approved logistics partner according to the estimated delivery time shown in our Shipping Policy.

B. Coffee Machines and Equipment

Machine delivery dates will be confirmed based on availability, product size, delivery location, site access, unloading requirements, and installation requirements.

Installation or commissioning may take place separately from delivery.

Delivery dates are estimates and may be affected by product availability, public holidays, weather, courier delays, access restrictions, or circumstances outside our reasonable control.

You must provide a complete and accurate delivery address, contact number, and access information.

10. Machine Installation and Commissioning

Where installation is included or purchased, the customer must ensure that the site is ready before the scheduled appointment.

Site readiness may include:

• Safe and suitable access to the installation area
• Adequate doorway, lift, staircase, and loading access
• Compatible electrical outlets and voltage
• Suitable water supply, filtration, and drainage
• Required building, security, or management approvals
• A clean and safe working area

Additional charges may apply if installation cannot be completed because the site is not ready, access is restricted, or additional materials or visits are required.

The customer or an authorised representative must be available to inspect the machine and acknowledge completion of delivery, installation, or commissioning.

Machines requiring professional installation should not be installed, modified, or repaired by an unauthorised person.

11. Returns, Refunds, Replacements, and Cancellations

Returns, refunds, replacements, exchanges, and cancellations are handled according to our Return and Refund Policy.

You must inspect your order upon delivery and report damaged, defective, missing, incomplete, or incorrect products within the period stated in that policy.

A. Consumable Products

Return eligibility may depend on the product condition, packaging, expiry period, and whether the product has been opened or used.

B. Coffee Machines and Equipment

Machine return, replacement, or refund requests may require technical inspection and verification of the reported issue.

Do not install or operate a machine that arrives with visible damage or appears to be incorrect.

Nothing in these terms or our Return and Refund Policy limits your rights under applicable UAE consumer protection laws.

12. Warranties and After-Sales Support

A. Consumable Products

Consumable products must be suitable for sale and match their description when delivered.

Contact us within the period stated in our Return and Refund Policy if a consumable product is damaged, defective, expired, incomplete, incorrect, or otherwise unsuitable when delivered.

B. Coffee Machines and Equipment

Certain machines, equipment, spare parts, and accessories may include a written warranty from Mood Espresso, the manufacturer, or an authorised distributor.

The applicable warranty period, coverage, maintenance requirements, and exclusions will be stated in the product listing, quotation, invoice, warranty document, or manufacturer documentation.

Proof of purchase, machine model, and serial number may be required for warranty claims.

Eligible warranty claims may be handled through inspection, diagnosis, repair, replacement, or refund according to the warranty terms and applicable UAE law.

Warranty coverage may not apply to faults or damage caused by:

• Misuse, negligence, accidental damage, or improper operation
• Installation, modification, or repair by an unauthorised person
• Incorrect voltage or unsuitable electrical connections
• Poor water quality, scale buildup, or missing water filtration
• Failure to clean or maintain the machine as instructed
• Use of incompatible products, parts, or accessories
• Normal wear and tear of consumable or serviceable components
• Damage from pests, liquids, fire, flooding, or external events

A warranty claim will only be declined for an exclusion where the reported fault or damage resulted from that excluded cause.

Third-party or manufacturer warranty terms do not reduce any rights or remedies that cannot legally be excluded under UAE law.

13. Product Use and Customer Responsibilities

You must follow all product labels, operating manuals, safety instructions, cleaning procedures, storage requirements, and maintenance schedules.

Machines must only be used for their intended purpose and within the operating limits specified by the manufacturer.

You are responsible for ensuring that employees or other machine users receive appropriate operating and safety instructions.

Stop using a consumable product or machine if you identify contamination, unusual operation, visible damage, overheating, an electrical issue, or another safety concern. Contact Mood Espresso for assistance.

14. Subscriptions

If you purchase a subscription product, the price, billing frequency, renewal terms, delivery frequency, and cancellation process will be displayed before checkout.

By purchasing a subscription, you authorise recurring charges according to the selected subscription plan.

Subscription products remain subject to availability. We will notify you if a product becomes unavailable or requires substitution.

15. Promotions and Discount Codes

Promotions and discount codes may have separate conditions, validity periods, product restrictions, and minimum order values.

Promotions for consumable products may not apply to machines, equipment, spare parts, installation, maintenance, or special orders unless clearly stated.

Discount codes cannot be exchanged for cash.

Unless stated otherwise, only one discount code may be used per order.

We may cancel or modify a promotion if fraud, misuse, technical errors, or unauthorised activity occurs, subject to applicable law.

16. Intellectual Property

All website content, including text, images, graphics, logos, videos, designs, product descriptions, and software, belongs to Mood Espresso or its authorised licensors.

You may use the website for personal and non-commercial purposes.

You must not copy, reproduce, modify, distribute, sell, or commercially use website content without written permission.

17. Customer Reviews and Content

When you submit a review, image, comment, suggestion, or other content, you confirm that:

• You own the content or have permission to submit it.
• The content is accurate.
• The content does not violate another person’s rights.
• The content is not unlawful, misleading, abusive, or harmful.

You grant Mood Espresso permission to use, display, reproduce, and publish the submitted content for business and promotional purposes, subject to applicable law.

We may remove content that violates these terms.

18. Prohibited Activities

You must not:

• Use the website for unlawful or fraudulent purposes.
• Provide false or misleading information.
• Access another customer’s account without permission.
• Upload viruses, malicious code, or harmful material.
• Interfere with the website’s security or operation.
• Copy or commercially exploit website content.
• Use automated tools to place fraudulent orders or collect data.
• Resell products in a misleading, unsafe, or unlawful manner.

19. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, logistics providers, manufacturers, or external platforms.

Mood Espresso does not control these third parties and is not responsible for their independent content, availability, security, services, or privacy practices.

Your use of third-party services is subject to their own terms and policies.

20. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

Your information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders, arrange deliveries, provide technical services, and support customers.

21. Website Availability

We aim to keep the website accurate, secure, and available.

We do not guarantee uninterrupted access or operation without errors, delays, or technical problems.

We may update, restrict, suspend, or discontinue any part of the website when necessary.

22. Limitation of Liability

To the extent permitted by applicable law, Mood Espresso will not be responsible for indirect, incidental, or consequential losses resulting from the use or inability to use the website.

Mood Espresso is not responsible for delays or failures caused by circumstances outside its reasonable control.

Mood Espresso is not responsible for product damage or loss caused by improper storage, unauthorised installation, misuse, failure to follow operating instructions, or failure to perform required maintenance.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under UAE law.

23. Indemnification

To the extent permitted by law, you agree to compensate Mood Espresso for claims, losses, or reasonable costs resulting from your unlawful use of the website, violation of these terms, or infringement of another party’s rights.

24. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

25. Termination

We may suspend or terminate your access if you violate these terms, engage in fraudulent activity, or misuse our services.

Any payment, warranty, delivery, or other obligation created before termination will remain valid.

26. Changes to These Terms

We may update these Terms of Service when our products, services, business practices, or legal requirements change.

The updated terms will be published on this page with a revised date.

27. Governing Law

These Terms of Service are governed by the applicable laws of the United Arab Emirates.

Any dispute will be submitted to the courts of competent jurisdiction in the UAE, subject to applicable consumer protection rights.

28. Contact Information

Mood Espresso LLC

Email: cs@moodespresso.com

Phone or WhatsApp: +971 52 701 6501