Refund & Shipping Policy

1. Delivery of Products

Mood Espresso provides shipping for all orders placed through its website, subject to the following conditions:

• Orders are delivered within 1 to 3 business days for locations within city limits in the UAE.
• For locations outside city limits but within the UAE, delivery may take 3 to 5 days.
• Orders are shipped via First Flight Delivery Company.

2. Shipping Charges

• Orders below AED 150 will incur a shipping charge of AED 20.
• Shipping charges are borne by the customer unless stated otherwise.

3. Order Cancellation Policy

Customers may cancel their orders under the following conditions:

• If the delivery location is non-serviceable, the order will be canceled, and a refund will be processed via credit card reversal.
• If a customer chooses to cancel before pickup, they must contact our customer care team for confirmation.
• If the customer refuses delivery without a valid reason, a shipping fee of AED 20 will be charged.

4. Return & Exchange Policy

Customers must report any damaged, defective, or incorrect products within 48 hours of delivery by contacting Mood Espresso’s customer care team via chat or email at cs@moodespresso.com.

Return Process:

1. Contact customer care via chat or email.
2. Provide order details and images (if requested).
3. Internal verification will be conducted.
4. If eligible, a refund or replacement will be processed within 48 hours.

Conditions for Returns:

• Products must be returned in their original packaging, including price tags, labels, barcodes, and invoices.
• Returns are only accepted for damaged products, wrong items shipped, or quantity mismatches.
• The company will arrange return shipment pickup only for eligible cases.
• For other return requests (such as a change of mind), the customer will bear the return shipping cost.

5. Refund Policy

A refund will be issued in the following cases:

• Defective product
• Wrong item shipped
• Mismatch in quantity shipped

Refund Process:

• Refunds will be processed within 5 banking days.
• The refund will be issued via credit card reversal.

For any questions or assistance, please contact our customer service team at cs@moodespresso.com or call +971 527 016 501.